At Nopex Services Inc., we strive to provide exceptional digital services to our valued customers. We understand that circumstances may arise that require you to seek returns, refunds, or cancellations. Please read our policy carefully to understand your rights and responsibilities.
1. Returns:We do not generally offer returns for our digital services as they are intangible and cannot be physically returned. However, if you encounter any technical issues or discrepancies with the service, please contact our customer support team within 7 days of the service activation. We will thoroughly investigate the matter and work towards a satisfactory resolution.
2. Refunds:Refunds will be considered in the following situations:
a. Service Unavailability: If the digital service becomes permanently unavailable due to unforeseen circumstances, we will issue a pro-rata refund for the remaining unused portion of the service.
b. Technical Deficiencies: In the event of significant technical issues that persist despite our efforts to resolve them within a reasonable timeframe, you may be eligible for a refund. Please report any technical problems promptly to our customer support.
c. Unsatisfactory Service: If you are dissatisfied with the quality of our digital service, we encourage you to reach out to our customer support team within 14 days of the service activation. We will assess the situation and, if deemed appropriate, provide a refund.
3. Cancellations:Customers can request cancellations for subscription-based services at any time. The cancellation will be effective at the end of the current billing cycle. Refunds for cancellations will be processed based on the remaining unused portion of the subscription.
How to Request Returns, Refunds, or Cancellations:To initiate a return, request a refund, or cancel a subscription, please contact our customer support team via email at support@nopexservices.com. Provide your order details, a clear explanation of the issue, and any relevant documentation.
Note:
Thank you for choosing Nopex Services Inc. We are committed to ensuring your satisfaction with our digital services. If you have any questions or concerns, please don't hesitate to contact our customer support team.
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